The symptoms are there: Low quality, late deliveries, unhappy customers.

My experience with process improvement can help identify the root causes . The assessment process always starts with the people: What are people’s motivation? Why are they performing in this way? How do they communicate and what hidden assumptions are they basing their work on?

I talk with product managers, developers, testers, dev-ops, team leaders and the management team, trying to create a picture of how the organization really works.

The result is an impartial report of the findings and recommendations for improvement. We can then decide on a plan that best fits the team needs.